All technology support questions and service requests can be requested by:
- Calling Purdue Science IT Help Desk at 765-494-4488
- Emailing Purdue Science IT - firstname.lastname@example.org
- Creating a Ticket
Ticket Request Process:
When a message is sent to this address a ticket is automatically generated in the College of Science's ticketing system called 'RT'. This helps us track the status and assign the appropriate staff member to respond. In addition, a copy of the e-mail is sent to the entire technology staff. This alerts the entire staff that there is a new question or request needing attention. Following this process ensures you will receive the quickest response and highest level of service.
Please be aware that you will receive automated e-mails from RT when you send a request and when your request is closed. When you receive the 'closed' e-mail you will have the option to confirm that the question or request is resolved or reopen the ticket. If you respond to the message, it will re-open your case.
If you need to follow-up regarding an existing question or request, please make sure you include the RT ticket number in the subject line of your follow-up e-mail. This ensures that the information is added to the original ticket. Otherwise, a new ticket is generated for each follow-up. Your RT ticket number can be found in the automated e-mail you received when you submitted the question or request.
Please note: Service requests should contain as much detail as possible.
Examples of helpful information:
- Machine name
- Time and date problem occurred
- Person logged in when problem was identified
- Specific error codes or messages
- Software package and version
- Task trying to be completed when problem occurred
Self Help Resources